Refund policy

Refund Policy

Due to the nature of beauty and cosmetic products, all sales are final. We do not accept returns or exchanges on opened or used items for hygiene and safety reasons.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at support@goldenjasbeauty.com with a photo of the issue. We'll make it right with a replacement or full refund.

Wrong Item Received If you received the wrong item, contact us within 7 days and we'll send the correct product at no additional cost.

Lost or Stolen Packages We are not responsible for lost or stolen packages after confirmed delivery. Please ensure your shipping address is correct at checkout.

Sale Items All sale items are final sale and not eligible for refund or exchange.

Contact Us For any questions, reach out to us at support@goldenjasbeauty.com or through our website contact form.